About Hospitality Associates
Founded in 2015 by Sandra Swatton, Hospitality Associates revolutionises sales, marketing, and revenue management for hotels and conference venues across Australia.
With a focus on training, Sandra’s passion for the hospitality industry fosters growth and development in the next generation of hoteliers. She brings over two decades of experience to create continuous learning and improvement cultures.
Sandra also leads 80 Twenty Hotel Media, sharing her expertise in turning challenging interactions into opportunities and ensuring guests become repeat customers and enthusiastic advocates.
My passion for the hospitality and tourism industry is not just about reshaping business approaches, but is deeply rooted in nurturing the growth and development of the next generation of hoteliers.
I focus on being the connector in the industry, sharing knowledge and experience, and it is these qualities that form the foundation of Hospitality Associates and my other business, 80 Twenty Hotel Media.
Through leadership, I create cultures and processes where knowledge and experience are shared generously, fostering an environment of continuous learning and improvement where teams enjoy coming to work.
My mission is to revolutionise the sales and customer service process across hotels, conference venues and tourism operators thorughout Australia.
I’ve had a wonderful journey through sales, marketing and revenue management spanning over two decades and my passion for engaging with customers and providing the right solutions has not only propelled my career forward, but has also been the foundation of driving sales teams and front office staff to achieve remarkable results.
I have developed a repertoire of strategies and techniques that turn challenging interactions into opportunities for growth and customer satisfaction.
The methods I’ve developed are not just about pushing sales, but understanding the needs and preferences of customers to offer them relevant and valuable solutions, so they are not just satisfied customers, but repeat customers and raving fans.
When I’m not working I love to spend time with my family, going on bike rides and visits to the beach.
Sandra is always professional in all aspects of her work and leadership. Contagious energy and enthusiasm in always thinking outside the box. Sandra is always connecting decision makers to ensure the right connections are made.
Sandra was patient and attentive, ensuring I was never overwhelmed by the wealth of information she shared. She tailored her approach to my learning style, making the process smooth and enjoyable. The skills and insights she passed on, combined with my background in tourism, have empowered me to perform my role with greater confidence and success.
Sandra is truly amazing at what she does, and I can’t recommend her highly enough to anyone seeking to improve their skills in the hospitality industry. Her mentorship has been a game-changer for me!
Let’s Start A Conversation
I’m excited to discuss your hospitality and tourism training needs. Please submit your details below, and we’ll get in touch shortly.