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5 Questions all FOH need to ask

5 Questions all FOH need to ask

 Yes, the front office team know the basic questions to ask. But gone are the days of 'booking takers'. To gain market share, you need customer service experts who have the ability to up-sell and cross-sell, no matter what position they are in operationally....

4 “Tricks of the Trade” to drive direct conversion!

4 “Tricks of the Trade” to drive direct conversion!

Direct business = more profit, it's that simple. Although Online Travel Agents (OTA's) can offer reach, businesses cannot rely on this tool to generate all sales. Alternatively, view OTA's as a lead source or marketing tool for new business with the sale conversion to...

Six Rules for a Successful Site Inspection

Six Rules for a Successful Site Inspection

Site inspections are an important and popular tool of the trade for hotel and venue sales teams. There is no better way to engage a potential customer than getting them to experience your property first hand. And while the way to...

How to Convert RFP Wins into Room Nights

How to Convert RFP Wins into Room Nights

I open my e-mails and there it is, the rate acceptance from Lanyon for that new account that I have been chasing the past 6 months. There we go, its done, I’ve won the account and it’s time to move onto the next win. This seems to be the mentality of many a Sales office throughout the RFP tender period, but should not be the case. Winning an RFP tender is only the end of the first step towards winning a new account.

The Fortune Is In The Follow-Up

The Fortune Is In The Follow-Up

There’s no doubt about it. When it comes to sales, the fortune is in the follow-up.

We can invite heaps of people to our hotel or venue for site inspections or famils. We can farm out proposals left, right and centre. But when it comes to closing the sale and confirming the business, follow-up is often the key.

The Top 10 Sales and Marketing Tools in a Venue’s Toolbox

The Top 10 Sales and Marketing Tools in a Venue’s Toolbox

It’s a competitive market out there for Brisbane venues. There are so many options for event organisers to choose from, and more and more pop up every week.  With so many recent openings, and a few large-scale developments looming large on the horizon, it’s time for...

Every Hotel Sales Professional Needs These Top 7 Skills

Every Hotel Sales Professional Needs These Top 7 Skills

Every person brings their own set of expertise and experiences to their role. But there are certain skills that every hotel sales professional needs.

Here are the top 7 skills we believe are vital for every hotel sales professional.