TRAINING PROGRAMS - SALES & CUSTOMER SERVICE
10 Steps To Building a Strong Customer Service & Sales Culture In Your Front Office
Hospitality Associates takes pride in training our future leaders – our outlook is not to conduct once off sessions and leave you to ensure the training is implemented, but to leave a lasting impression that supports the long-term growth of your business and see a real sales culture shift from the provided training.
We train your staff across-
- Front office & GSA roles
- Reservations
- Sales teams
The front office sales training provided by HA made a massive difference to our team and. we couldn’t be happier about the results! We found a big increase in the confidence of our reception staff and it helped transform them into sales people and an even bigger increase in sales results. Highly recommend!
Sandra was patient and attentive, ensuring I was never overwhelmed by the wealth of information she shared. She tailored her approach to my learning style, making the process smooth and enjoyable. The skills and insights she passed on, combined with my background in tourism, have empowered me to perform my role with greater confidence and success.
Sandra is truly amazing at what she does, and I can’t recommend her highly enough to anyone seeking to improve their skills in the hospitality industry. Her mentorship has been a game-changer for me!
Our Training Process
Our Pricing Plans
Full Day Training
10 Steps to building a strong customer service and sales culture in your front office or reservation team
1. Group Training – $950pp (held in a venue with others)
2. Onsite at your property – $1400pp+gst (min 5 people)
3. Virtual – 12 x 2 hour sessions – Price on application
Half Day Training
4-5 Steps that include First Impressions, Communication Methods, Identifying Customer Needs, Upselling & Cross-selling & Confirming the booking
1. Group Training – $700pp+gst
2. Onsite at your property – $950+gst (min 5 people)
3. Virtual – 6 x 2 hour sessions – Price on application
*50% of total training fees upon signing and date confirmation. Remaining 50% upon completion. Travel & Accommodation additional.