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Marketing & Operations

Looking for support in developing strategic plans for your business? We can help!

When was the last time you audited your marketing strategy?

The team at Hospitality Associates has over 20 years’ experience in developing strategic marketing plans for the hospitality industry. We can provide you with the roadmap, tools and resources to manage, measure and maximise performance.

Strategic planning is the process of developing a guideline or roadmap for your business, based on its mission, vision, values and stated goals and objectives, which indicates the specific tactics and actions that will be taken to achieve these goals.

Our holistic approach differs from standard consultancy. Our work doesn’t end with advice; we help you maintain focus on the bigger business picture, while Hospitality Associates handles the details of finding and attracting new customers and making sure we work with you operationally to deliver on what is promised to the customer. We work for and alongside you, every step of the way.


  1. Develop, with you, a custom-made and agile strategic marketing or operations plan tailored to your business;
  2. Deliver ongoing strategic services for your business,, alongside your current team;
  3. Measure the effectiveness of the strategic plan against KPIs we have mutually agreed to, which means we are held accountable to you; and
  4. Continually Review and improve your plan, based on evaluation of ongoing performance.

We also offer the following marketing and operations services:

  • Website development
  • Social media marketing management
  • Email marketing
  • Content marketing
  • Brand strategy
  • Operations review
  • Budget development
  • Regulatory licencing
  • Pre-opening planning
  • Contract negotiation
  • Plus much more!