by Sandra Swatton | Aug 12, 2024 | Latest Ideas
What personality traits do you look for when you’re interviewing new salespeople? Do you focus on sales skills, hotel industry experience, or confidence, resilience, and enthusiasm? We believe it’s important to have a balance of all three to have a well-rounded,...
by Sandra Swatton | Aug 12, 2024 | Latest Ideas
Having the right skills in hotel sales can set you apart from other candidates when applying for a job. While every professional brings their unique expertise, there are vital skills that are essential for success in the hospitality and tourism sector. Whether you’re...
by Sandra Swatton | Aug 31, 2020 | Latest Ideas
Yes, the front office team know the basic questions to ask. But gone are the days of ‘booking takers’. To gain market share, you need customer service experts who have the ability to up-sell and cross-sell, no matter what position they are in...
by Sandra Swatton | Aug 17, 2020 | Latest Ideas
Direct business = more profit, it’s that simple. Although Online Travel Agents (OTA’s) can offer reach, businesses cannot rely on this tool to generate all sales. Alternatively, view OTA’s as a lead source or marketing tool for new business with the...
by Sandra Swatton | Jun 30, 2020 | Latest Ideas
Many hotel and venue managers we speak to are frustrated. They keep experiencing low sales conversions and missed opportunities, and they are tearing their hair out wondering why their sales person or team is not performing. But if they take a step back and look at...
